Appliance Repair Franchise FAQ

No. You run the business — managing people, tracking metrics and serving customers. Your technicians do the repairs. We look for operators with strong management, sales or customer service backgrounds.

The owner doesn't need a technical certification. Requirements for the business vary by state and city — some states license appliance or refrigeration repair, and technicians who handle refrigerants need EPA Section 608 certification. We walk you through the requirements for your territory during setup.

You may qualify to convert your existing business into a TrustPro franchise. This path can accelerate your ramp-up — you bring the team, we bring the brand, leads and systems.

It depends on what you want. Buying an existing shop gets you customers and staff on day one, but you inherit its reputation, systems and lead sources. A TrustPro franchise starts fresh in a protected territory with leads, booking, technology and training already built. Many buyers compare both; we're happy to talk through the trade-offs.

The total initial investment for a single unit is $65,000–$90,000, including a $40,000 initial franchise fee. See the full breakdown.

CRM system (up to 5 users), hosted email (up to 3 addresses), VoIP phone system, analytics dashboard, website hosting and technical support. Additional users are $25/month.

Most owners combine personal savings with a retirement-account rollover (ROBS), a home-equity line of credit, a conventional business loan, or vehicle and equipment financing for service vans. TrustPro isn't currently listed in the SBA Franchise Directory, so SBA-guaranteed loans aren't available at this time. The minimum requirements are $50,000 in liquid capital and $100,000 in net worth.

Yes. Under a Multi-Unit Development Agreement (MUDA), you can acquire 2–5+ territories, and each territory after the first has a reduced $30,000 franchise fee.

Item 19 of our Franchise Disclosure Document includes financial performance information, and we'll walk you through it once you receive the FDD. We don't make financial performance representations outside Item 19. Your results depend on your market, your team and your execution, and we encourage every candidate to speak with current franchisees.

Appliance repair is a need-based, year-round service with low fixed overhead — no storefront and no retail inventory. Profitability for any business depends on pricing, technician productivity, lead costs and management. TrustPro's model is designed to address the two costs that most often hold independents back: lead generation and booking.

Home Alliance's platform drives inbound leads to your territory through Google SEO, paid advertising and brand reputation built over 14 years. You receive the calls — your job is to dispatch and deliver great service.

No. TrustPro is a home-based model. You operate from a home office and dispatch technicians with stocked vehicles. No lease, no storefront, no retail overhead.

Yes. You aren't required to be personally involved in daily operations. Many franchisees designate a Principal Executive, who must own at least 10% of the business, to manage day-to-day operations.

Residential kitchen appliances (refrigerators, freezers, dishwashers, ovens, ranges, cooktops, microwaves), laundry appliances (washers and dryers), and commercial accounts such as office buildings and property managers.

Most franchisees open 30–90 days after signing. Training is 46 hours, remote and on-site. The process moves at your pace.

46 hours total: operations basics, CRM and technology setup, customer service standards, marketing and advertising, HR and hiring, payroll and scheduling. Training takes place remotely and at the corporate location in Los Angeles, CA.

Contact us and we'll check right away. Once a territory is sold, it's protected — no other TrustPro franchisee can operate in your area.

TrustPro is expanding into fast-growing U.S. metros, including Atlanta, Charlotte, Austin, Raleigh and Nashville. Dallas–Fort Worth is in negotiation — call for updates. Current operating territories are Chicago, IL (corporate), North Dallas (Prosper), TX and Phoenix, AZ. Houston, TX is expected to launch in around 60 days. Phoenix and Houston are not available for new franchisees. Territories in other markets may be available; ask us.